Challenges in English Communication Skills of University-Level EFL Learners

Abstract

This study aims to investigate the problems and needs related to English communication skills among EFL students and examine teacher perceptions of these skills. The participants in this study were 48 students and five English teachers in one university in Thailand. Data were collected using a questionnaire and a semi-structured interview. The e-questionnaire was first distributed to the students, followed by interviews with the teachers individually. The jamovi program was employed to analyze the data for mean and standard deviation, while content analysis was used for qualitative data. The findings from the questionnaire revealed that the students experienced the most difficulty with listening, followed by writing, speaking and reading skills, respectively. Regarding student needs, they preferred presentations the most for developing their speaking and listening skills. Moreover, findings from the semi-structured interviews with teachers indicated that students had problems with three skills: speaking, writing, and listening. Therefore, this study offers valuable insights to help teachers better understand the issues that the students currently face and to identify effective teaching strategies that will help students become more proficient in English communication skills. This study implies using technology, such as online platforms to enhance students’ communication abilities and promote their learning experiences.